Refund policy

Last Updated: June 12, 2026

At Letoborga, we want you to be satisfied with your purchase. If you are not completely happy with your order, we offer a clear and straightforward return and refund process as outlined below.

1. Return Window

You may request a return within 30 days from the date of delivery.

If more than 30 days have passed since your item was delivered, we may not be able to approve your return request.

2. Eligibility for Returns

To be eligible for a return, items must meet the following conditions:

  • The item must be unused, unworn, and in the same condition as received
  • The item must be in its original packaging, including all tags and accessories
  • A valid proof of purchase (such as order confirmation) is required

Important: Please do not send your item back without contacting us first, as unauthorized returns may not be accepted.

3. Return Process

To initiate a return:

  1. Contact us at info@letoborga.com with your order number and reason for return
  2. Our support team will review your request within 24–48 hours
  3. If approved, we will provide return instructions, including the correct return address

Authorized return address:

Letoborga Returns
880 Victor Ave
Inglewood, CA 90302
United States
Phone: +1 562 - 206 - 6550

4. Return Shipping Costs

  • Defective, Damaged, or Incorrect Items:
    If your item arrives damaged, defective, or incorrect, we will cover the return shipping cost.
  • Customer-Initiated Returns (e.g., change of mind, wrong size):
    You are responsible for the return shipping cost. Shipping fees are non-refundable.

5. Refunds

  • Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
  • If approved, your refund will be issued to your original payment method within 1–5 business days.
  • The exact timing may vary depending on your payment provider.

6. Partial Refunds

Partial refunds may be granted in certain situations, including:

  • Items that show signs of use or damage not caused by us
  • Items returned without original packaging or missing components

7. Late or Missing Refunds

If you have not received your refund:

  1. Check your bank account again
  2. Contact your credit card provider (processing times may vary)
  3. Contact your bank

If you still have not received your refund after completing these steps, please contact us at info@letoborga.com.

8. Exchanges

We only offer replacements for items that are defective or damaged.

If you need an exchange for the same item, please contact us at info@letoborga.com.

9. Non-Returnable Items

Certain items may not be eligible for return if they are clearly marked as “Non-Returnable” at the time of purchase.

📞 Contact Information

If you have any questions about returns or refunds, please contact us:

  • Store Name: Letoborga
  • Email: info@letoborga.com
  • Phone: +1 562 - 206 - 6550
  • Business Address: 880 Victor Ave, Inglewood, CA 90302, United States
  • Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (Central Time, CT)
  • Response Time: We aim to respond to all inquiries within 24 hours during business days. Response times may vary during peak periods.